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Azamara announces UK sales and marketing team

Posted by RCI fans on January 24, 2014 at 1:15 PM Comments comments (0)

Azamara Club Cruises has announced new sales and marketing appointments as part of its UK and Ireland dedicated team structure. This news follows the appointment of the brand’s first ever Managing Director, Richard Twynam, and Commercial Director, David Duff, earlier this month.

 

The Marketing and PR team is headed up by Karen Sequeira who is responsible for developing and promoting the brand. Sequeira brings a wealth of experience from the cruise and hotel sectors; including senior roles at Millennium & Copthorne Hotels, Hurtigruten and Regent Seven Seas.


Stuart Pearce joins the sales team as Regional Sales Manager (South). He has been with RCL for more than 5 years as Key Account Manager, and previously held sales positions at Island Cruises and The Cruise Store. He is joined by Nicola Singleton as Regional Sales Manager (North). Nicola brings extensive sales experience from luxury hotel groups De Vere and Porto Bay (Madeira), as well as field sales roles with Titan and Holiday Autos. Ann Marie Meaney joins as Strategic Account Manager. She has considerable sales experience in travel event management, working with Reed Travel Exhibition, Visit Scotland and UKinbound.


Richard Twynam, managing director, UK and Ireland, Azamara Club Cruises, commented:

“These latest new appointments are the final piece of the puzzle for Azamara Club Cruises. We now have a strong team of hugely talented and passionate individuals who will be instrumental in driving forwards our plan to increase our share of the market. This is an exciting time for the business.”


The three new senior sales team members will be working closely with agents to support them in selling the Azamara Club Cruises sailings to their clients and to provide additional expertise to trade partners.

Royal Caribbean waivers $25 fee for unreturned towels

Posted by RCI fans on January 1, 2014 at 11:55 AM Comments comments (1)

As a result of guests feedback and Royal Caribbean wanting to offer guests "greater convenience" Royal Caribbean has waivered there $25 fee for unreturned towels.




From today, January 1st 2014, there will be no fee for unreturned towels. Previously, you could rent towels from the pool deck but would be charged $25 per towel if you did not return it before the end of your cruise.


Royal Caribbean released a statement about their decision. "We think this policy adjustment will offer guests greater convenience and help them enjoy their Royal Caribbean vacation even more. We’re constantly evaluating our policies and implementing feedback. This is just one of many ongoing changes and improvements we’ve made to ensure Royal Caribbean International is giving guests the Royal Advantage - the most innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service."

Royal Caribbean to create 200 jobs

Posted by RCI fans on September 27, 2013 at 1:55 PM Comments comments (0)

Royal Caribbean International is to hire 200 people by the end of the year at their customer contact centre in Springfield, OR. 


The centre is hiring for its annual wave period, between Janaury and March, when bookings are at its highest.


However, their goal is to hire full-time, permanent workers.


“We wanted to try something new this year and give some applicants an option, so we are testing a seasonal class to determine if we have some interest,” said Rita Stolze, Royal Caribbean’s director of trade support and service.


“We’re trying to open up alternatives to candidates,” she said. “We’ll have permanent positions, seasonal; we haven’t delved into part-time positions yet, but we’re looking at adapting, based on what our needs are and what our applicant flow is.”


With the addition of 200 staff, the contact centre will have around 600 employees in total. 


The company aims to reach 900+ employees at the centre, within the next couple of years.


Royal Caribbean is hiring for three different positions:

 

  • Entry-level cruise representatives who work with travel agents to make reservations
  • Sales representatives who work directly with consumers booking their own cruises
  • Service representatives who assist customers who have booked cruises and want to make a payment, upgrade their cabin or have other questions or issues.

 

All of the new positions will be filled locally.

 

Wages start at $10.38 an hour, with the chance to earn incentives. Full-time employees are also eligible for benefits such as health insurance, tuition reimbursement and discounts on cruises.

Royal Caribbean turns to automatic gratuities

Posted by RCI fans on February 21, 2013 at 11:35 AM Comments comments (0)

Royal Caribbean has announced that as of March 1, 2013, all passengers will be charged an automatic daily gratuity for the crew members in the dining room and housekeeping team.


Royal Caribbean will add an automatic daily gratuity of $12.00 USD ($14.25 USD for Suite guests) to the onboard account of each guest to be shared by Dining Services Staff, Stateroom Attendants and Other Housekeeping Services Personnel. The new gratuity system replaces the previously optional gratuity guidelines and the distinct gratuity envelopes.


Passengers who have already prepaid their gratuities for their upcoming cruise will not be affected by the change.


The move by Royal Caribbean now mirrors what rival cruise lines Carnival , Princess, Cunard, Holland America and Norwegian have already instituted.

Royal Caribbean reduces agents commission

Posted by RCI fans on October 24, 2012 at 8:05 AM Comments comments (0)

Royal Caribbean has confirmed that it will ditch its 5% online discount as part of plans to reduce base rate agent commission.


From January 1st, the new base rate of 10% will come into place. Royal Caribbean has pledged to offer more marketing funds to agents that do not sell purely on price.


The commission reduction is the second in the UK cruise sector in the last two years after rival Carnival UK cut its base rate to 5%.


Royal Caribbean UK general manager Jo Rzymowska said the line was determined to bring price clarity to the market and to work with agents to increase the profits of its brands.


Jo explained that “We will be taking our 5% online discount off our own website as from January 1st 2013, when we introduce the new terms to show how serious we are about doing all we can to ensure price clarity.”


The new commercial terms will only be applied to Royal Caribbean and Celebrity Cruises.


Royal Caribbean will be sitting down with agents to negotiate bespoke marketing arrangements over the next few months tailored to their particular business models.


The reaction to the announcement has been broadly supported by agents.

 

Royal Caribbean Third Quarter 2012 Earnings Report Scheduled

Posted by RCI fans on October 19, 2012 at 10:35 AM Comments comments (0)

Royal Caribbean has scheduled a conference call for Thursday, October 25, 2012 at 10am Eastern time to announce the results of it's third quarter fiscal calendar earnings.


 

If you're interested in hearing the results live, you can listen on-line at Royal Caribbean's investor relations web site, www.rclinvestor.com. To listen to the call by phone, please dial (877) 663-9606 in the US and Canada. International phone calls should be made to (706) 758-4628. A replay of the webcast will be available at the same site for a month following the call.

Royal Caribbean Second Quarter 2012 Earnings Call Scheduled

Posted by RCI fans on July 20, 2012 at 11:20 AM Comments comments (0)

Royal Caribbean will hold a conference call on July 26, 2012 at 10am to discuss its second quarter 2011 financial results.


 

The call will be available on-line at the company's investor relations web site, www.rclinvestor.com. To listen to the call by phone, please dial (877) 663-9606 in the US and Canada. International phone calls should be made to (706) 758-4628. There is no passcode or meeting number. A replay of the webcast will be available at the same site for a month following the call.

Increased cruise bookings in US for 2012

Posted by RCI fans on July 20, 2012 at 11:20 AM Comments comments (0)

The Cruise Lines International Association (CLIA) said more than half of travel agents they polled are claiming to be selling more cruises this year, compared to last year. Moreover, 25% said by midyear the numbers were similar to 2011.


 

This is good news for the cruise industry after the Costa Concordia shipwreck hurt bookings, but the industry sees that as an "isolated event".


 

Travel agents report that 15 percent expected growth of more than 25% this year compared to last year and another 25% predict a rise of 11-15 percent.


 

CLIA president, Christine Duffy, commented on the news, ""Particularly for the U.S. consumer market, people certainly saw the Costa Concordia as a terrible tragedy that was a very isolated event and not indicative of how the broader cruise industry operates. And I think that bears out in the fact that we are seeing cruise bookings up over the same time last year. There is still a lot of consumer confidence in the cruise product."

Better than expected first quarter 2012 results

Posted by RCI fans on April 20, 2012 at 4:30 PM Comments comments (0)

 

Royal Caribbean reported its first quarter 2012 financial results today.

 

Royal Caribbean's net income for the first quarter 2012 was $47 million compared to $78.4 million in 2011. Revenues improved to $1.8 billion in the first quarter of 2012 compared to $1.7 billion in the first quarter of 2011 as a result of capacity increases and yield improvements.

 

As Royal Caribbean expected, booking activity continued to improve over the span of the last few months. Cumulative bookings since early February have been down mid single digits, although gradual improvement continues. Bookings from the United States have been running ahead of same time last year for the past four weeks.

 

Royal Caribbean Chairman Richard Fain commented on the results, "First quarter results were satisfactory given the difficult and uncertain operating environment and we continue to see gradual improvement in the demand for our great vacations. We did not expect the impact of the tragedy to be long term."

 

Bookings for the fourth quarter of 2012 and for 2013 sailings remain strong, with both load factors and pricing running ahead of same time last year. In addition, the company has seen an increase in summer demand for its Pullmantur brand's tour product.


You can listen to the conference call here


Royal Caribbean to hold conference call on first quarter 2012 earnings

Posted by RCI fans on April 13, 2012 at 1:45 PM Comments comments (0)

Royal Caribbean Cruises Ltd. has scheduled a conference call with analysts for 10 a.m. Eastern time, Friday, April 20, 2012, to discuss the company's first quarter 2012 financial results.

The call will be available on-line at the company's investor relations web site, www.rclinvestor.com. To listen to the call by phone, please dial (877) 663-9606 in the US and Canada. International phone calls should be made to (706) 758-4628. There is no passcode or meeting number. A replay of the webcast will be available at the same site for a month following the call.