|Posted by RCI fans on December 10, 2013 at 3:45 PM||comments (0)|
Celebrity Cruises, has appointed Toby Shaw in the newly created role of director of marketing and PR for Celebrity Cruises UK & Ireland. Toby will lead an 11-strong marketing team dedicated to the brand.
Shaw brings with him 12 years of marketing experience, working for names such as Sony, Heineken and FIFA.
Jo Rzymowska, Celebrity Cruises managing director, UK and Ireland, commented:
"As Celebrity Cruises continues to evolve as a brand, we are developing the business to meet our growing targets. The new marketing and PR team, headed by Toby Shaw, comes as part of a new structure that sees extensive investment and will lead to some very exciting campaigns for us."
"His experience of consumer brands is sure to be a great asset for us as we continue our strive to grow the market share of cruise in the broader holiday sector. I'm excited to be working alongside someone with his knowledge, creativity and strategic thinking."
|Posted by RCI fans on December 6, 2013 at 7:15 PM||comments (0)|
Azamara Club Cruises, has appointed Richard Twynam as its first ever managing director in the UK and Ireland.
The appointment follows a major restructure of the RCL UK and Ireland business, which was announced earlier in the year and which will come into effect from 1st January 2014.
Richard will lead a new 10-strong team dedicated to the Azamara brand. Tynham brings almost 20 years of experience in the travel industry with him, having held senior posistions at companies such as Air New Zealand, TUI UK, Virign Holidays Cruises and Kuoni UK.
Richard will work in partnership with Royal Caribbean's managing director, Stuart Leven and Celebrity Cruises' managing director, Jo Rzymowska.
"The UK and Ireland market continues to be one of the largest and most important for Azamara Club Cruises and is going from strength to strength, " said President and CEO of Azamara Club Cruises, Larry Pimentel, "We are excited to welcome Richard Twynam to lead this evolution as we continue to grow and invest in our business in the UK. Now is a really exciting time for the business as the expansion continues."
|Posted by RCI fans on November 12, 2013 at 12:35 PM||comments (0)|
Royal Caribbean Cruises Ltd will join humanitarian relief efforts in response to the damage caused by Typhoon Haiyan in the Philippines.
Since the storm, Royal Caribbean has helped crew members attempt to communicate with relatives in the Philippines.
"Our hearts go out to everyone affected by the storm," said Richard Fain, chairman and chief executive of Royal Caribbean Cruises Ltd. "More than 12,800 of our employees call the Philippines home. We want to do everything we can to help them, their families, and their neighbors heal from this terrible tragedy."
Contributions can be made online at www.worldvision.org/royalcaribbean.
|Posted by RCI fans on October 14, 2013 at 4:55 AM||comments (0)|
Royal Caribbean International has appointed their new Managing Director for the UK and Ireland business.
Stuart Leven, a hospitality and leisure industry veteran, will take the role of Managing Director, in January, as part of the companies restructure.
Leven brings a 20-year track record in the leisure and hospitality industry including airlines, travel agencies and hotels to the Royal Caribbean International UK and Ireland business. He has held senior roles in businesses such as IHG, Thistle and Guoman Hotels, Choice Hotels Europe and KLM.
As part of the restructure, current Managing Director of Royal Caribbean UK and Ireland, Jo Rzymowska, will be promoted to Managing Director for Celebrity Cruises UK and Ireland.
In addition, Dominic Paul will expand his role as vice president, reporting directly to Adam Goldstein, the President and CEO. Paul was previously responsible for Europe, the Middle East and Africa and he now adds Latin America, Asia Pacific and the Caribbean to his responsibilities. Dominic will continue his role as Managing Director of RCCL.
Dominic Paul commented about the new restructure; “We are evolving our business to be in the best possible position for future growth. Our new structure in the UK and Ireland, and the industry-leading management teams now taking shape, means that we can confidently deliver against the individual growth strategies of Royal Caribbean International, Azamara Club Cruises and Celebrity Cruises. We hope to be able to announce the new leadership role for Azamara Club Cruises very soon.”
|Posted by RCI fans on September 27, 2013 at 1:55 PM||comments (0)|
Royal Caribbean International is to hire 200 people by the end of the year at their customer contact centre in Springfield, OR.
The centre is hiring for its annual wave period, between Janaury and March, when bookings are at its highest.
However, their goal is to hire full-time, permanent workers.
“We wanted to try something new this year and give some applicants an option, so we are testing a seasonal class to determine if we have some interest,” said Rita Stolze, Royal Caribbean’s director of trade support and service.
“We’re trying to open up alternatives to candidates,” she said. “We’ll have permanent positions, seasonal; we haven’t delved into part-time positions yet, but we’re looking at adapting, based on what our needs are and what our applicant flow is.”
With the addition of 200 staff, the contact centre will have around 600 employees in total.
The company aims to reach 900+ employees at the centre, within the next couple of years.
Royal Caribbean is hiring for three different positions:
All of the new positions will be filled locally.
Wages start at $10.38 an hour, with the chance to earn incentives. Full-time employees are also eligible for benefits such as health insurance, tuition reimbursement and discounts on cruises.
|Posted by RCI fans on September 20, 2013 at 5:40 PM||comments (0)|
Micheal Bayley, chief executive of Celebrity Cruises has urged travel professionals to give the company a chance to show its new call centre in Guatemala can work and offer improved service.
Speaking at the CLIA Columbus Day event in Liverpool on Wednesday, Micheal said the recent restructure was a business decision to enhance the experience of its travel agent partners.
He explained "Give Royal Caribbean the chance. It's been incredibly committed to the UK cruise market for decades. Nothing is going to change and I think you will continue to see the dedication continue to intensify."
"Royal Caribbean is renowned for exceptional service. It's built it's brand on customer service satisfaction, so there is nothing it would undertake that would be detrimental to the experience of our trade partners."
Micheal Bayley also added that he expects Royal Caribbean UK's management would be quick to change things if the call centre move was deemed to have not worked.
He admitted that agents have genuine concerns, but added that from what he had seen, the quality of staff being recruited is "quite exceptional" saying "we have got to give this process time."
He also expressed that the Celebrity Cruises brand was looking to invest more in marketing and trade support.
|Posted by RCI fans on September 19, 2013 at 1:25 PM||comments (0)|
Royal Caribbean International has announced the appointment of Nick Weir to vice president of entertainment.
Nick will oversee the cruise line's onboard entertainment and guest activities programming. He will also manage Royal Caribbean Productions, the industry's only in-house department that creates, produces and manages the largest entertainment operation at sea.
Royal Caribbean is already famously known for the best entertainment at sea and has already created countless entertainment innovations at sea including the first fully licensed Broadway show at sea, Hairspray, as well as spectacular acrobatic and high-diving productions. The line has also created a strong frelationship with DreamWorks to create the 'DreamWorks Experience.'
Lisa Lutoff-Perlo, executive vice president of operations, Royal Caribbean International commented, “With his stellar and diverse background, Nick will help lead Royal Caribbean International’s award-winning entertainment programme to the next level – not just for our existing fleet of the world’s largest and most innovative cruise ships, but also for the three Quantum-class ships and a third Oasis-class ship that will be launching starting in late-2014.”
Former 'Catchphrase' presenter in the UK, Nick joins Royal Caribbean International with more than 25 years of experience in both the entertainment and cruise industries. With notable achievements in performance and production, both on and off stage, in almost every aspect of the entertainment world. He comes from a tradition of maritime entertainment, where his mother was an accomplished cruise entertainer and his father was a Cruise Director.
For the past 10 years, Nick has owned and operated an entertainment consulting company with projects that included television and live event production services, speech and script writing, entertainment programme analysis and solution development, charity event/live auction production, corporate video production, cruise industry start-up projects and Cruise Director services. Additionally, he has served in many capacities in the cruise industry, including as entertainment consultant and cruise director for Celebrity Cruises and Costa Cruises, and consulted extensively for Star Clippers Tall Ship Cruises.
|Posted by RCI fans on September 12, 2013 at 2:55 PM||comments (0)|
Royal Caribbean International's global sales and marketing chief, Lisa Bauer, is to leave the company after working with them for over 10 years.
Image: Royal Caribbean International
Lisa is one of the most publicaly recognisable faces inthe company.
Bauer has been a major part of Royal Caribbean's sales, marketing, hotel operations and product development and execution. She has also played a big role in the development and marketing of Oasis of the Seas and Allure of the Seas, as well as the fleet-wide revitalization that is currently ongoing.
With Bauer leaving, Royal Caribbean CEO Adam Goldstein will be taking a more hands-on role in the international aspect of the business, and Bauer's former employees will now report directly to Goldstein. They include Dominic Paul, Vice President and group Managing Director, Europe, Middle East and Africa; Carol Schuster, Senior Vice President marketing; and company veteran Diana Block, Vice President revenue management.
'She made her mark wherever she worked. She helped strengthen this company and we're really appre ciative of everything she accomplished,' Royal Caribbean corporate spokesman Rob Zeiger said.
100 lower level positions are also being eliminated in a drive for greater corporate efficiency.
|Posted by RCI fans on September 4, 2013 at 5:20 PM||comments (0)|
Royal Caribbean Cruise Lines is to divide its UK brands into three individual businesses claiming they have each now grown to a size that warrants “increased focus and investment”.
Royal Caribbean Cruise Lines Ltd will continue to operate from Addlestone, Surrey.
The structure will allow new brand-specific sales, marketing and revenue functions. These new individual business teams will continue to be based in the UK.
The new structure will take effect from 1st January 2014 and will see current associate vice president and general manager, Jo Rzymowska become managing director for Celebrity Cruises.
A recruitment process is already underway both internally and externally for seperate managing directors for RCI and Azamara.
The call centre in Guatemala will handle all UK enquiries for Royal Caribbean and Azamara, both regarding direct sales as well as trade enquiries.
A dedicated call centre will remain in the UK for Celebrity Cruises.
Over on the Travel Weekly UK site, many readers have commented showing their disapproval of the proposed move. One comment read "As a long term RCCL customer, I will no longer be able to book my cruise through RCCL U.K.! I have absolutely no intention of talking to a customer services representative based in Guatemala!"
The company released a statement about the decision explaining that, “all of the proposed changes are being reviewed in order to best position the business for future growth, whilst maintaining a competitive edge and strong customer service for trade partners and guests.”
Jo Rzymowska commented about her new position saying, “I am very passionate about all three of our brands, but the Celebrity role is the opportunity that I have been asked to look at and I am very happy with that.”
|Posted by RCI fans on August 11, 2013 at 8:20 PM||comments (2)|
Royal Caribbean International has marked an important milestone in the company's 45 year history as it welcomes on board it's 50 millionth guest.
The momentous occasion kicks off a year-long celebration honoring the cruise line’s guests, business partners, employees and crew.
“For more than 45 years, Royal Caribbean’s guiding principle has been to deliver the WOW to our guests, providing them with experiences, services and amenities that can only be found on Royal Caribbean,” said Adam Goldstein, President and CEO, Royal Caribbean International. “The men and women on our ships who deliver these WOW moments are what inspire our loyal guests to return to sail with us again and again.”
Royal Caribbean took to their social media profiles for the past month posting vintage images of ex-fleet members, and asking guests to share their cruise memories.
To celebate the event, each of Royal Caribbean’s 21 ships will recognize the milestone with shipboard festivities. The onboard events will mark the start of a year-long campaign where consumers are encouraged to share their favorite WOW moments with Royal Caribbean over the years by posting photos, videos and memorable stories on Facebook, Twitter and Instagram with the hashtag #RoyalWOW.
“Every day on our ships, guests from around the world are creating and experiencing unforgettable WOW moments,” said Lisa Bauer, Executive Vice President, Global Sales and Marketing, Royal Caribbean International. “As we mark this incredible milestone, we are inviting guests to relive those special moments and celebrate with us by sharing their personal Royal WOWS.”